Shipping policy

Rivermint Cosmetics Online Store Policies

1. Shipping Policy

  • Processing Time: Orders are processed within up to 7 business days (excluding weekends and holidays).
  • Shipping Options: We offer both standard and express shipping. Delivery times vary based on location and the shipping option selected.
  • Domestic and International Shipping: We ship both domestically and internationally. Shipping times and costs vary depending on the destination.
  • Free Shipping: Orders over [insert amount] qualify for free shipping within the country.
  • Order Tracking: Once your order is processed, you will receive an email with a tracking number to follow your shipment.

2. Return and Refund Policy

  • Return Period: We accept returns within 30 days of purchase.
  • Product Condition: The product must be unused, unopened, and in its original packaging. For hygiene reasons, we do not accept returns of opened or used products.
  • Damaged or Defective Products: If you receive a damaged or defective product, we will replace it at no additional cost or issue a refund for the damaged item. Please contact us within 7 days of receiving your order.
  • Return Process: To initiate a return, please contact us at sales@rivermint.us. Return shipping costs will be the responsibility of the customer, except in the case of defective products.
  • Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable.

3. Privacy Policy

  • Data Collection: We collect personal information such as name, shipping address, email, and payment details to process your order.
  • Data Usage: Your personal information is used solely to fulfill orders, process payments, and send you updates regarding your purchase.
  • Data Protection: We are committed to protecting your personal information through encryption technology and appropriate security measures.
  • Cookies: We use cookies to enhance your shopping experience. You can disable cookies in your browser settings, but this may affect the functionality of the site.

4. Payment Methods

  • We accept payments via credit and debit cards (Visa, Mastercard, American Express) and PayPal.
  • All payments are encrypted and processed securely through our Shopify platform.

5. Exchange Policy

  • Eligible Products for Exchange: We accept exchanges for unopened and unused products within 30 days of purchase.
  • Exchange Process: To request an exchange, please contact us at sales@rivermint.us with your order number and product details.
  • Shipping Costs for Exchanges: Return shipping costs for exchanges are the customer’s responsibility, except in the case of defective products.

6. Terms and Conditions

  • Product Availability: All products are subject to availability. If an item becomes unavailable after you place an order, we will inform you and provide a full refund.
  • Pricing: We reserve the right to change prices without notice. Prices include applicable taxes depending on your region.
  • Promotions and Discounts: Promotions and discounts are valid for a limited time or while supplies last. They cannot be combined with other offers.

7. Contact Us

If you have any questions about our policies or your order, please reach out to us at sales@rivermint.us.